Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Nrg. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access or use our website and services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

Casino Nrg Ltd.
Registered Office: 123 Gaming Street, London, UK, EC1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following personal data about you:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone numbers.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect information about you through:

Direct interactions: when you register an account, fill in forms, subscribe to our newsletter, or communicate with us.
Automated technologies or interactions: as you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Third parties or publicly available sources: such as identity verification services, fraud prevention agencies, and credit reference agencies.

4. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and access to our services.
To process payments and manage financial transactions.
To comply with legal and regulatory obligations, including anti-money laundering and age verification.
To improve and personalise our services and website.
To communicate with you, including sending updates, marketing, and promotional materials (where you have consented).
To detect, prevent, and investigate fraud or other illegal activities.
To conduct research and analysis to improve our services.

5. Legal Basis for Processing Your Data

We process your personal data based on one or more of the following legal grounds:

Your consent.
Performance of a contract with you.
Compliance with a legal obligation.
Our legitimate interests, provided they do not override your rights and freedoms.

6. Sharing Your Information

We may share your personal data with:

Service providers and partners who help us operate our business, such as payment processors, identity verification services, and IT providers.
Regulatory authorities, law enforcement, or other government bodies as required by law.
Affiliated companies within the Casino Nrg group.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Transfers

Your information may be transferred to, and stored at, destinations outside the UK. Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

10. Your Rights

You have the following rights under UK data protection law:

Right to access your personal data.
Right to rectification of inaccurate data.
Right to erasure of your data in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Casino Nrg Ltd.
Email: [email protected]
Phone: +44 20 7946 0123
Address: 123 Gaming Street, London, UK, EC1A 1AA

If you believe we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK. More information can be found at https://ico.org.uk.