Responsible Gambling

At NRG Casino, we are committed to promoting responsible gambling and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an enjoyable form of entertainment, and we take our responsibility seriously to help prevent gambling-related harm.

Our Commitment

NRG Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict responsible gambling standards and work closely with leading organizations to promote safer gambling practices.

Setting Limits

We provide various tools to help you maintain control over your gambling activities:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Control the maximum amount you can lose over a specified period
• Session Time Limits: Limit the duration of your gaming sessions
• Wager Limits: Set maximum bet amounts per game or session

To set or modify your limits, log into your account and visit the "Responsible Gambling" section in your account settings, or contact our customer support team.

Self-Exclusion

If you feel you need to take a break from gambling, we offer self-exclusion options:

• Temporary Self-Exclusion: Block access to your account for 24 hours, 7 days, 1 month, or 6 months
• Permanent Self-Exclusion: Permanently close your account with no option to reopen

During any self-exclusion period, you will not be able to access your account or receive promotional materials from us.

GAMSTOP

GAMSTOP is the UK's national self-exclusion scheme for online gambling. If you choose to self-exclude through GAMSTOP, you will be prevented from using all UK licensed gambling websites. You can register for free at www.gamstop.co.uk.

Warning Signs

Please be aware of these potential warning signs of problem gambling:

• Spending more money or time gambling than you can afford
• Gambling to escape problems or negative emotions
• Lying about gambling activities to family or friends
• Chasing losses with bigger bets
• Neglecting work, family, or other responsibilities
• Borrowing money to gamble
• Feeling anxious or depressed about gambling

Getting Help

If you're concerned about your gambling habits or those of someone you know, help is available:

UK Support Organizations

• GamCare: Free confidential support and advice
  Phone: 0808 8020 133 (24/7 helpline)
  Website: www.gamcare.org.uk
• Gamblers Anonymous: Self-help fellowship
  Website: www.gamblersanonymous.org.uk
• BeGambleAware: Information and support
  Website: www.begambleaware.org
• Gordon Moody Association: Residential treatment and support
  Phone: 01384 241292
  Website: www.gordonmoody.org.uk

Underage Gambling Prevention

NRG Casino strictly prohibits underage gambling. All players must be 18 years or older. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect underage gambling, please contact us immediately.

Financial Protection

Your funds are protected through segregated client accounts held with reputable UK banks. In the unlikely event of our insolvency, your money will be returned to you in full.

Contact Us

If you need assistance with responsible gambling tools or have concerns about your gambling, our trained customer support team is available:

• Email: [email protected]
• Live Chat: Available 24/7 through your account
• Phone: +44 20 3808 9234 (Monday-Sunday, 9:00-21:00 GMT)

Regular Reviews

We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date. This page was last updated on March 15, 2026.

Remember: Gambling should be fun and entertaining. If it stops being enjoyable, it's time to take a break. Never gamble more than you can afford to lose, and never gamble to solve financial problems.